OULING

OULING ENGINEERING CO., LTD.

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Delta PLC Services

Issuing time:2026-08-03 15:05

Comprehensive Service and Technical Support System for Delta PLCs

At Ouling Engineering Co., Limited, we understand that premium industrial automation products require equally exceptional after-sales service. Delta has established a professional global service network to provide users with timely, reliable technical support and maintenance services.

1. Global Service Network
Delta Industrial Automation has established 139 service locations across Asia, Europe, North America, and Oceania. This includes 12 locations in Mainland China, 5 in Taiwan, 5 in India, 17 in Southeast and Northeast Asia, 43 in Europe, the Middle East, and Africa, and 51 in the Americas. Together with authorized repair centers worldwide, our original factory technicians provide customers with instant, premium, 24/7 after-sales service across all regions.

2. Rapid Response Mechanism
Delta has established an efficient customer response mechanism. Technicians nationwide can respond to customer inquiries within 2 hours and provide the required services within 48 hours. In the event of a failure in Delta Industrial Automation products (including high-power VFDs, robotic arms, servo systems, etc.), our professional technical team can provide on-site services to quickly diagnose and resolve issues, helping customers restore machine operations in the shortest possible time and minimizing downtime and production losses.

3. Comprehensive Warranty and Repair Services
Standard Warranty: Delta Industrial Automation products come with a standard 12-month warranty.

Repair Services: In the event of a product failure, customers can request repairs through their original point of purchase or by calling 400-820-9595. For discontinued products, Delta offers 5 years of paid repair services. If a discontinued product can no longer be repaired, Delta provides upgrade and replacement services with alternative models.

Extended Warranty: Delta offers extended warranty services, which can be extended up to 10 years (including the original standard 12-month warranty).

4. Customized Product Training Services
Based on product characteristics, Delta provides customized training services for customers and partners. These sessions cover product performance, energy efficiency, potential risks, safe operation, repair and maintenance, and daily maintenance precautions, comprehensively meeting customers' needs for product knowledge and operational skills.

5. Overseas Service Support
For customers with overseas business needs, Delta provides strong overseas service support. In the event of a failure or if technical support is required abroad, customers can apply for overseas services through their original distributor. The Delta customer service team will then coordinate with the local team to proactively reach out to the customer and provide support based on their actual needs.

As a professional service partner for Delta products, Ouling Engineering Co., Limited